Innovative service of ARA Assistance: “Unfallmeldedienst”
Assistance solutions custom-made for sophisticated clients

The connected car is an exciting topic which keeps us busy intensively not only tomorrow but already today. At least with the obligatory launch of the automatical emergency call eCall in 2018, this connection will assert itself. You can stud this field aready today – with the “Unfallmeldedienst” (UMD) and your flexible service partner ARA Assistance. Let’s step together now into the future of digital infrastructure solutions!

ARA Assistance is your experienced specialist for competent emergeny and breakdown aid on your behalf. With our 24-hours emergency call centre we strenghten your customer loyalty round the clock. Therefore, with ARA Assistance you are even closer to your clients, you optimise your claim service and save costs in the meantime. Benefit of this capability: ARA Assistance supports you to develop new value added chains.

Our competences for your clients
  • admissing of claim cases 24/7, 365 days
  • active claim management (auto liability insurance, comprehensive insurance) and initiating first measurements
  • terminal processing or first processing with handover claim case
  • consistently editing of accident and breakdown cover claims inland and abroad – as required up to and including regress
  • immediate aid and providing of our innovative assistance services
  • receipt of verbal and digital information by an administrator
  • arbitrary service intensity – precisely complementary to specific requirements
  • realisation options in client system or in the particular ARA system
  • competence centre with fully-employed experts and widespread insurance knowledges
  • intensive training of employees and modern technical equipment
  • quality and customer oriented work processes on behalf of the client
  • quick response time due to flexible organisation structures, multi-shift operation and stand-by duty

Download our flyer about “Unfallmeldedienst”!


Auto und Reise Assistance

Kastanienweg 2
D-91438 Bad Windsheim

Technologiepark 1
D-91522 Ansbach


Phone: +49 (0)9841 409-709
Fax: +49 (0)9841 409-887