Shop-floor scheduling

Service of ARA Assistance: Shop-floor scheduling
Individual assistance solutions for sophisticated clients

Insurance companies focus increasingly discerning shop-floor scheduling and offering their clients a reduced rate in return. With advantages which pay off – for both sides. For this service, ARA directs with its 24-hours emergency call centre in your preferred network of garages. ARA Assistance adopts this extensive service part for you. A competent team with over 30 years of experience as an emergency call centre acts on your behalf.

From case admission on the phone to communication with the appropriate garage your clients are personally supported by the ARA team – reliable, quick and with a high scheduling rate. Our assistance moduls can be adapted flexibly to your individual requirements, therefore you book exactly the service you need!

Our competences for your clients
  • admissing of claim cases 24/7, 365 days
  • audits on cover assets and evaluations of liability
  • claim documentation directly in client system/HOST or in the particular ARA system
  • active claim management: commissioning of experts, commissioning of craftsmen, procurement of rental cars, innovation group
  • postprocessing: contacting insurees, claimant, garage etc.
  • competence center with fully-employed experts and widespread insurance knowledge
  • traditional company with head office in Bavaria
  • intensive training and familiarisation of employees
  • modern technical equipment
  • quality and customer oriented work processes on behalf of the client
  • quick response time due to flexible organisation structures, multi-shift operation and stand-by duty

Download our flyer about shop-floor scheduling!


Auto und Reise Assistance

Kastanienweg 2
D-91438 Bad Windsheim

Technologiepark 1
D-91522 Ansbach


Phone: +49 (0)9841 409-709
Fax: +49 (0)9841 409-887