Regulation of glass breakage

Service of ARA Assistance: regulation of glass breakage
Individual assistance solutions for sophisticated clients

Glass breakage on cars or lorries might occur easily due to accident, vandalism or force of nature. In that case, insurance holders expect quick and non-bureaucratic aid – of course round-the-clock and 365 days a year. In order to that, you won’t have to take this extensive and personnel-intensive call centre service, ARA Assistance offers flexible solutions which match perfectly with the demands and requirements of your business and your services. We also handle with cases which pass through the fully automated process but generate an error indication.

With over 30 years of experience as emergency call centre of ARCD Auto- und Reiseclub Deutschland and our widespread competence in telefonic claim management, we are your strong partner for professional, reliable and economical support of your clients in case of glass breakage.

Our competences for your clients
  • admissing of claim cases 24/7, 365 days
  • audits on cover assets and evaluations of liability
  • claim documentation directly in client system/HOST or in the particular ARA system
  • active claim management: commissioning of experts, commissioning of craftsmen, procurement of rental cars, innovation group
  • postprocessing: contacting insurees, claimant, garage etc.
  • competence center with fully-employed experts and widespread insurance knowledges
  • traditional company with head office in Bavaria
  • intensive education and familiarisation of employees
  • modern technical equipment
  • quality and customer oriented work processes on behalf of the client
  • quick response time due to flexible organisation structures, multi-shift operation and stand-by duty


Auto und Reise Assistance

Kastanienweg 2
D-91438 Bad Windsheim

Technologiepark 1
D-91522 Ansbach


Phone: +49 (0)9841 409-709
Fax: +49 (0)9841 409-887