When your customers are en route, they are in our good hands. Our emergency call centre is available 24/7. The competent ARA team ensures, every customer gets perfect assistance or consultancy – on your behalf and with the high quality standard which is usual in your business. As an experienced partner of ARCD Auto- und Reiseclub Deutschland we have access to a network of over 1400 certificated companies for breakdown and towing assistance in Germany.
Abroad our international partner assistance companies are on duty and activated directly and quickly by us through our efficient emergency management system. Until case termination, the support of your clients remains in our hands.
- worldwide organisation and regulation in case of damage
- specialist for operation of accident and breakdown cover in Germany and abroad
- emergency relief and provision of all assistance services
- complete damage management: digital file recording and storage, execution of claim to damages
- organisation of chauffeur services
- storage of documents and cancellation of credit cards
- advanced service features for customer loyalty measures
- rating of second-hand cars
- widespread information brokering before journey
Jürgen Dehner | Executive director (chairman)
Peter Dietz | Executive director