Customer service / ARA competence center

Partner for client clubs ans service-intensive sectors
Customized solutions with style, congeniality and advantage

Only perfectly supported clients are confident clients – and loyal clients. As a business you benefit from being reachable for certain services at any time. Therefore you need an experienced partner with a perfect infrastructure that provides exactly the solutions you require for your business. ARA assistance adopts this time-intensive part for you and cares intensively, competently and friendly for your clients or members – according to your guidelines and on your behalf.
Benefit from ARA Assistance as service provider with high quality standards and an ideal price-performance ratio. We also offer individual and flexible assistance models for smaller businesses.

  • widespread customer service
  • general call centre services
  • storage of documents and and cancellation of credit cards
  • processing of general applications
  • electronic insurance certifications
  • providing of documents
  • information about debt collection, payments, changing of maturity of the policy
  • organisation and realisation of special tasks (i.e. chaffeur services, estimation of second-hand cars etc.)
  • marketing-hotline (tender preparation, distribution of application)
ARA advantage
“There’s nothing that can’t be done. We fulfil (almost) all service wishes for clubs and service providers. The competent and motivated ARA team quickly and professionally becomes aquainted with your individual communication management and takes care of an ideal support of your clients. We are not a simple answering machine, but your extended arm. Therefore, refinishing from your side is not necessary. We would love to answer questions about our services during a personal conversation or via e-mail. Please don’t hesitate to contact us!”

Jürgen Dehner | Executive director (chairman)
Karin Lederer | Executive director


Auto und Reise Assistance

Kastanienweg 2
D-91438 Bad Windsheim

Technologiepark 1
D-91522 Ansbach


Phone: +49 (0)9841 409-709
Fax: +49 (0)9841 409-887