The provider of ideal customer service needs to be available – any day, any time. Insurance holders expect immediate processing of their case and/or continuative consultancy of their insurance. Provide this extensive service to your customers round the clock!
ARA Assistance is the competent partner for your ambitious administration. We support you with flexible service solutions. Decide yourself, which benefit you make use of. It pays off – for your customers and your business.
- receiving claim cases on the phone 24 hours, year round (i.e. car insurance, , liability insurance, householders’ insurance and residential building insurance, travel insurance and health insurance coverage)
- audit on cover assets and evaluation of liability
- active claim management and initiating first arrangements
- claim documentation directly in client system/HOST or in the particular ARA system
- postprocessing as necessary: contacting insurees, claimant, garage etc.
- regulation of claim cases as required: i.e. lump sum compensation of minor damages
- terminal processing respectively first processing with handover of claim cases
Jürgen Dehner | Executive director (chairman)
Karin Lederer | Executive director