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ARA-Assistance has been among the most successful assistance-service providers
of any kind in Germany for years. With a steadily growing provider network
and an excellent price/performance ratio, ARA-Assistance offers these
services also to you:
Assistance Services:
Traffic Service Insurance/ Mobility Guarantee
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24-hour emergency call centre |
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Immediate assistance
- breakdown service/towing
- organisation of trip back home or to the destination
- spare parts forwarding
- rental car/lodging
- vehicle back haul/spare parts forwarding
- travel recall service
- all the way to complete claim processing incl. recourse |
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General Assistance Services
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24-hour emergency call centre |
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Worldwide emergency service |
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Providing names of German-speaking physicians and attorneys abroad |
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Medical and psychological care for ill and injured persons |
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Transport back home from anywhere in the world |
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This is only a brief summary of the most common services, many other
services are hidden in this range and are based on your requirements
and needs. Just ask us!
Services for Insurers:
Claims Management by Phone
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Taking claims by phone 24 hours a day, 365 days a year |
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Especially in the sectors vehicle insurance, general liability,
household contents and residential building insurance |
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Verification of the insurance coverage |
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Initiation of preliminary measures |
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Procurement e.g. of workshops, car rentals, drying service companies,
etc. |
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Customer Service by Phone
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Taking and mostly closing out of customer inquiries 24 hours a day,
365 days a year, especially in the sector composite insurances |
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Answering of customer inquiries, e.g. regarding the policy, the
rate, address changes, insurance cards, etc. |
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Processing of complaints, e.g. after dunning runs |
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Settlement of Insurance Claims
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Traffic service insurance/cover notes |
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Luggage insurance |
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Travel cancellation insurance |
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Foreign Travel Health Insurance:
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| Medical assistance |
| Emergency call centre 24 hours/365 days |
| Immunisation counselling |
| Physician to physician dialogue |
| Medication forwarding |
| Cost coverage abroad |
| Providing names of equivalent drugs |
| Return transport of ill persons |
In addition to this, ARA-Assistance offers comprehensive added value services
and services regarding customer retention and customer care. And: ARA-Assistance
is a member of assistance partner, a cooperative of ten of Germany’s
largest assistance companies for efficient partner service.
You would be in good company.
To these customers we commit ourselves 24 hours a day on 7 days a week:
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